Privacy Policy

1. Introduction

aaajiliph ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at aaajiliph.one. This Privacy Policy ("Policy") describes how aaajiliph collects, uses, stores, shares, and protects your personal information when you access or use our Platform, including our website, games, betting services, and customer support channels.

This Policy applies to all registered players and visitors of aaajiliph, including Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines. By registering an account or using the aaajiliph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of applicable data protection laws, aaajiliph acts as the data controller in respect of the personal data collected through the Platform. As data controller, aaajiliph determines the purposes and means by which your personal data is processed.

If you have any questions about how aaajiliph handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection team via the contact details provided in Section 14 of this Policy.

3. Data We Collect

aaajiliph collects the following categories of personal data from players and visitors:

3.1 Identity & Contact Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Philippine mobile number and/or email address;
• Residential address (province, city, barangay);
• Government-issued ID details (e.g., Philippine passport number, driver's license number, SSS/UMID number) — collected during KYC verification.

3.2 Financial Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details for BPI, BDO, Metrobank, or UnionBank transactions;
• Transaction history, including deposit amounts, withdrawal amounts, and dates — all in Philippine Peso (₱);
• Bonus and promotional activity records.

3.3 Gaming & Betting Data

• Game history, bet records, and wagering activity;
• Sports betting selections and outcomes;
• Session duration and login timestamps;
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests).

3.4 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the Platform;
• Referral source (how you found aaajiliph);
• Cookie identifiers and similar tracking technologies (see Section 10).

3.5 Communications Data

• Records of your communications with aaajiliph customer support via live chat or email;
• Feedback, complaints, and dispute records;
• Marketing preferences and communication opt-in/opt-out records.

4. How We Collect Your Data

aaajiliph collects your personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact customer support, or respond to a survey or promotion;
• Automated technologies: As you navigate the Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar technologies;
• Third-party sources: We may receive data about you from payment processors (such as GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank), identity verification service providers, fraud prevention agencies, and analytics partners — all of whom are bound by confidentiality obligations;
• Publicly available sources: In limited circumstances, we may verify information against publicly available records for fraud prevention or compliance purposes.

5. How We Use Your Data

aaajiliph uses your personal data for the following purposes:

6. Legal Basis for Processing

aaajiliph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, transaction processing, and providing gaming services;
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming regulatory obligations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics — where these interests are not overridden by your rights;
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw your consent at any time by contacting our support team or updating your communication preferences in your account settings.

7. Sharing Your Data

aaajiliph may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers — to process your deposits and withdrawals in Philippine Peso;
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements;
• Game providers: Licensed game studios and software providers whose games are available on the aaajiliph Platform — limited to data necessary to deliver the gaming experience;
• Analytics providers: Service providers who help us analyze Platform usage and improve our services — data is shared in aggregated or pseudonymized form where possible;
• Regulatory authorities: Philippine gaming regulators, law enforcement agencies, and other government bodies — where required by law or regulatory directive;
• Professional advisors: Lawyers, auditors, and other professional advisors — subject to strict confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of aaajiliph's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom aaajiliph shares personal data are required to process that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than those specified by aaajiliph.

8. Data Retention

aaajiliph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with applicable Philippine AML and gaming regulatory requirements;
• KYC verification documents are retained for the duration of your account and for five (5) years thereafter;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until you withdraw your consent, plus an additional period as required for compliance purposes;
• Technical and usage data collected via cookies may be retained for shorter periods as specified in our Cookie settings.

When your personal data is no longer required, aaajiliph will securely delete or anonymize it in accordance with our data retention procedures.

9. Data Security

aaajiliph implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the aaajiliph Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls ensuring that only authorized aaajiliph personnel can access personal data, on a need-to-know basis;
• Regular security assessments and penetration testing of our Platform infrastructure;
• Two-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While aaajiliph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, aaajiliph will notify you and relevant authorities as required by applicable law.

You also play an important role in keeping your data secure. Please ensure that your aaajiliph login credentials are kept confidential and that you log out of your account when using shared devices.

10. Cookies & Tracking Technologies

aaajiliph uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit a website.

10.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly — including session management, login authentication, and security features. These cannot be disabled.
• Analytics cookies: Help us understand how players use the Platform, which pages are most visited, and where improvements can be made. Data is collected in aggregated form.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming tool configurations.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns — only where you have provided consent.

10.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the aaajiliph Platform. For more information on managing cookies, refer to your browser's help documentation.

11. Your Rights

As a player on aaajiliph, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data aaajiliph holds about you;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

12. Minors

13. Policy Changes

aaajiliph reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the Platform, and update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Your continued use of the aaajiliph Platform following the posting of any changes to this Policy constitutes your acceptance of those changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aaajiliph handles your personal data, please reach out to us. Our team is available 24/7 to assist Filipino players across the Philippines.